Hive Return and Refund Policy
Hive wants you to be delighted with your new purchase. However, if you need to return an item, we’re glad to help.
If you want to return an item, you can ship the item back to Hive. You have up to 30 calendar days from the time you receive your item(s) to initiate a return.
How to Return
Ship your item to Hive
To ship your return item(s) to Hive, you must first contact Hive Support by email or by calling +1 512 487 7274. Hive Support staff will help you diagnose the issue (if any) and provide an address label and packing slip after you verify your return details.
Affix the address label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. We recommend using the original packaging.
Once we receive the item(s), we will issue a refund and send you a Return Receipt confirmation email.
Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Return and refund status
If you shipped your return to Hive, please contact Support to view your up-to-date return and refund information.